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11/05/2020 10:00 to 11:30

How to Engage & Retain Your Customers - SME COVID-19 Series

Find out how to communicate with your customers and keep your brand visible during COVID-19 and beyond.


Why should you join this webinar?

In this unprecendented and ever-changing coronavirus (COVID-19) landscape, it is vital to ensure your customers feel valued. 

The needs of customers, buying behaviours and adoption of technology have transformed markets across the globe - this presents the opportunity to show existing customers you are there to truly support them and their changing needs.  

Join us at this free webinar to unpack your customer’s current wants and needs, find out how you can keep them engaged and explore the most effective communication strategies to cut through the noise.  


What will you learn?

  • Understand the shifts and changes happening in the market 
  • Find out how your communication and tone needs to adapt 
  • Design an action plan to help better interact with your audience  
  • Discover tools, tech and tactics to help reach your audience
  • Understand how to build brand loyalty 
  • Learn how to empower your dedicated customer base 
  • Ask our expert speakers questions live during the webinar

Featured speaker

Andrew Griffiths 

Andrew Griffiths Enterprises, Entrepreneurial Futurist

Andrew Griffiths is best described as an entrepreneurial futurist - in other words he specialises in future proofing individuals, businesses and even industries, across virtually every sector and in every corner of the planet. With 13 bestselling books sold in 65 countries, and a client base that includes organisations such as the European Union, CBS, Hewlett Packard, Hertz, Disney and Newscorp, to mention just a few of the 500 organisations he has worked with, he is clearly sought after to provide advice and wisdom for the smallest of businesses to the largest of organisations. Andrew is able to share his observations, experiences and research from around the world to identify the exact steps any individual or organisation needs to take to become future proof in a rapidly evolving and complex world.



Who is this event for?

If you are a UK based small and medium-sized enterprise (SME) or an entrepreneur looking for expert advice to manage the impacts of COVID-19, this webinar could be of great value to your business.


What is the cost?

This webinar is free to join.


What's next?

To secure your place for this free webinar, simply click the Register here button on this page.   

Don’t go it alone - support is available to help manage the potential impact of COVID-19 on your business. Book your place today.


Contact us

Have a question about the webinar? Email our team at businessevents@newable.co.uk 


 "Any individual responsible for product or service management needs to be able to relate to the customer on a emotional level in order to solve their pain point. If you can relate, you'll have the opportunity to develop trust. If you have trust, your business can grow

- Shane Chester, Innovation Adviser at Newable



About the SME COVID-19 Webinar Series 

This extensive free webinar series is designed to help support UK businesses to survive, sustain or evolve through COVID-19. From accessing loans, grants and schemes to addressing HR, supply chain or employee challenges, hear the latest advice from our expert presenters - view webinars here

Designed and organised by Newable on behalf of the Department for International Trade (DIT)Enterprise Europe Network and J.P. Morgan, the series is part of the Government effort aimed at supporting your company to get help, protect your business and save jobs. 

You can find the latest information about the Government support for business by visiting the Business Support website.

View all upcoming webinars at events.newable.co.uk.


General Data Protection Regulation (GDPR) notice:

This webinar is planned and delivered by Newable Ltd in partnership with the Department for International Trade (DIT), Enterprise Europe Network for England, Northern Ireland and Wales (EEN) and J.P. Morgan.

A range of data points must be collected during the registration process to confirm your place on the webinar. Newable will retain your records for no longer than is necessary, and in accordance with our privacy notice. You can see our full privacy policy here.

Newable will not share your data with any other third parties that are not involved with the delivery of the event or funding of the project. Newable will share your personal data and business information with these delivery partners: information regarding the use and processing of personal data by partners can be found using the following links: The Department for International Trade (DIT), Enterprise Europe Network for England, Northern Ireland and Wales (EEN) and J.P. Morgan.